Is iCoverLover affected by the Government shutdowns?
iCoverLover.com.au is fully operational online. No walk-ins.
Can I get COVID-19 from a product bought on iCoverLover?
We care deeply about the health and safety of all customers and team members at iCoverLover, as well as their confidence in the safety of the products sold at iCoverLover. We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO) around the spread of COVID-19.
As new information is constantly becoming available about the novel coronavirus COVID-19, we encourage you to continue to refer to guidance from reputable organizations like the CDC and WHO for the most up to date information.
Will the delivery time for my order be affected?
Some delivery delays may occur due to an increased volume of packages now that people turn to online shopping more, even with Express Shipping. For the most accurate information regarding deliveries to your area, we recommend checking with your local couriers to see if deliveries may be restricted or disrupted, affecting the estimated delivery date for your order.
Read more at Australian Post website: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs
Can I change the address for my order if I can’t receive it at the one I entered at checkout?
If this situation occurs please contact us immediately at firstname.lastname@example.org - our customer service is highly responsive and we will get back to you as soon as possible, most likely within a few hours.
Are there any special measures iCoverLover is taking to help prevent the community spread of COVID-19?
We are strongly encouraging our team members to work from home whenever possible, any work travel has been postponed. We have not had any cases of the virus and none of or team members show any symptoms. We are also in contact with our partners that fulfil and ship orders placed on iCoverLover.com.au to ensure precautions are being taken to help prevent the potential spread of COVID-19.
We will continue to update everyone as more developments occur and we look forward to continuing to fulfil orders.
If you have any questions please feel free to contact us at email@example.com.