ABN:
Poetovio Pty Ltd T/A iCoverLover - 55 609 416 926
FAQs
Product & Compatibility Guides
Choosing the perfect accessory starts with knowing your exact device model. To prevent ordering errors, please use our official compatibility guides below to identify your device before you buy.
Shipping & Delivery
Yes, we provide free and fast Standard Australia Post delivery for all orders shipped within Australia. For a full breakdown of our shipping options, please see our Delivery Information page.
Absolutely! We offer an Express Post option for customers in Australia, which you can select during checkout.
- Free Express Shipping on orders over $100.
- $11.50 Flat Rate for orders under $100.
For the best chance of next-business-day delivery, please place your order by 2:30 PM AEST on a weekday. Note that Australia Post's next-day service guarantee can be affected by location and unforeseen delays.
Yes, we ship to customers all around the world. You can find detailed information on international shipping costs and estimated delivery times on our Delivery Information page.
The majority of our orders are proudly picked, packaged and despatched from our main warehouse in Adelaide, Australia. To get specific items to you faster, we occasionally use a shipping partner who sends them directly from Melbourne.
We process orders quickly to get them to you as soon as possible. Here’s a breakdown of our timing:
- Despatch Time: Most orders placed by 2:30 PM AEST on a business day are despatched the very same day. However, some items may require a longer despatch time (e.g., 1-3 business days). This will always be clearly noted under the product's name in your cart.
- Delivery Time: After your order is despatched, delivery times vary based on your location and selected shipping method. Express Post is typically delivered on the next business day to most metro areas.
Please note that all delivery timeframes are estimates, and delays within the shipping carrier's network are outside of our control.
If you've entered an incorrect address, please contact our Customer Support team immediately.
Since we dispatch orders by 2:30 PM AEST each business day, we can only correct the address before the order has been shipped. If your order has already left our warehouse, we will do our best to find a solution, but we cannot be held responsible for the incorrect address provided.
The vast majority of our orders are delivered through the reliable Australia Post network. For more specific details, please visit our Delivery Information page.
Orders & Tracking
If you're having any trouble completing your order, please contact our Customer Support team right away. We aim to respond within the hour during business hours (Monday – Friday, 9:00 AM – 5:00 PM AEST) and will help you get it sorted as quickly as possible.
You will receive an order confirmation email within minutes of placing a successful order. If you don't see it, please check your junk or spam folder. You can also log into your My Account page at any time to view your complete order history.
Tracking is available for all orders sent via Express Post or if you've selected the "Add Tracking" option at checkout. You can find your tracking number by logging into your My Account page. Please note that the free standard shipping option does not include a tracking number.
It can sometimes take Australia Post 12-24 hours to scan the parcel into their system and for tracking information to become visible. If your tracking link shows no updates after 24 hours, please contact us and we will investigate for you.
Customer Service
We keep you informed every step of the way! You will receive an email from us when:
- Your order is successfully placed.
- Your order has been shipped.
- We are awaiting payment for your order.
If you believe you missed an email, please check your spam folder or contact our Customer Care team.
We pride ourselves on fast and friendly support! Our team is available 7 days a week, 9 AM – 5 PM AEST. We strive to respond to all inquiries within an hour during business hours and will always get back to you on the same day.
Site Security & Payment
We accept a wide range of secure payment options, including:
- Credit Cards: Visa, Mastercard & American Express (processed securely via Stripe).
- PayPal: For a fast and secure checkout.
- Buy Now, Pay Later: Afterpay and Zip Pay.
- Google Pay
- Apple Pay
Absolutely. Our entire website is secured with industry-standard SSL technology, which encrypts and protects all data you send to us. You can verify this by looking for the padlock icon and "https://" in your browser's address bar, which indicates you are in a secure mode.
Orders shipped within Australia & New Zealand will not incur any customs fees. For other countries, your order may be subject to import duties and taxes, which are the responsibility of the recipient. As these charges vary by country, we recommend contacting your local customs office for more information.
All prices are based in Australian Dollars (AUD) and include GST. For your convenience, our website will automatically display prices in your local currency when you are shopping from outside Australia.
Returns & Exchanges
We offer a 14-day return window from the date of purchase. If you've changed your mind, we are happy to provide an exchange, store credit, or a refund, provided the item is returned in its original, unused condition. All our products are also covered by a Limited Product Warranty.
For full details or to start a return, please visit our Warranty & Returns Policy page.
More Information
Yes, we do! You can purchase a digital gift certificate for the perfect present on our Gift Certificates page.
We'd love to hear from you! Please direct all media and collaboration inquiries to our media team via our contact page.
Yes. For all bulk buying, wholesale, or corporate inquiries, please contact our Corporate Program team. You can also find more information on our Corporate Program page.